Refund Policy

Last Updated: May 17, 2026

This Refund Policy (“Policy”) describes when and how Elthian LLC, a Delaware limited liability company (“ElthianLabs”, “we”, “us”, or “our”), issues refunds for purchases of paid software products and services, including Elthian AI Licensing Pro and any other paid offering distributed through elthianlabs.com. This Policy forms part of the ElthianLabs Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. Overview

We want you to be satisfied with what you purchase from us. Because our products are software you can install and evaluate, this Policy distinguishes between (a) your initial purchase of a paid product, where we offer a money-back guarantee within a defined window, and (b) subsequent renewals and ongoing subscription periods, where refunds are limited. This Policy also describes the limited circumstances in which we may issue a discretionary refund outside the standard windows.

Nothing in this Policy limits any non-waivable refund, cancellation, or chargeback right you may have under the consumer protection laws of your jurisdiction. Where such a right applies, it overrides any conflicting provision of this Policy to the extent required by law.

2. 14-Day Money-Back Guarantee on Initial Purchases

For your first purchase of a paid ElthianLabs product on a given account, we offer a 14-day money-back guarantee, subject to the conditions in this Policy. If you are not satisfied with the product, you may request a full refund within fourteen (14) calendar days of the original purchase date.

To qualify for a refund under this Section, you must:

submit your refund request to billing@elthianlabs.com within fourteen (14) calendar days of the original purchase;
include the email address associated with your account, your order number, and a brief description of the reason for your refund request;
deactivate the relevant License Key on the Customer Sites where it is installed, or confirm in your request that you will do so on refund;
not have used the product in a way that materially breaches the Terms of Service, including without limitation Section 7 (Acceptable Use).

The reason for your request is not required to be specific, but we appreciate your feedback so we can improve the product.

3. Renewals

Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date.

Renewal payments are non-refundable, except as set out in Section 4 (Discretionary Refunds) or where required by applicable law. We recommend that you cancel your subscription before the renewal date if you do not intend to continue. You can cancel at any time through your account dashboard or by emailing billing@elthianlabs.com, and your access to paid features will continue until the end of the current paid billing period.

As a courtesy, we may, at our discretion, refund a renewal payment if you contact us within seven (7) calendar days of the renewal date and you have not made meaningful use of the Service during the new billing period. This courtesy refund is not guaranteed and is offered case by case.

4. Discretionary Refunds

Outside the 14-day money-back window and outside the courtesy window described in Section 3, refunds are issued only at our discretion. Situations in which we will generally consider a discretionary refund include:

Duplicate or accidental charges. If you were charged more than once for the same product, or charged in error, contact us and we will refund the duplicate or erroneous charge.
Fraudulent or unauthorized charges. If a charge was made on your payment method without your authorization, contact us at billing@elthianlabs.com and we will investigate. We may require reasonable verification of your identity and authority over the payment method.
Material, unresolved service failure. If a documented defect, outage, or service failure caused by ElthianLabs prevents you from using a paid feature for an extended period, and we are unable to resolve the issue within a reasonable time after you report it, we may issue a prorated refund or service credit for the affected period.
Material reduction of a paid feature. As described in the Terms of Service, if we materially reduce a paid feature during a paid term and do not provide a comparable alternative, we may issue a prorated refund of unused fees for the affected feature.

5. What Is Not Eligible for a Refund

Except where required by applicable law, the following are not eligible for a refund:

purchases made more than fourteen (14) calendar days before the refund request, other than under Sections 3 or 4;
renewal payments processed after the seven-day courtesy window described in Section 3, other than under Section 4;
fees, charges, or taxes paid to third parties (such as payment processors, card networks, or tax authorities) that are not received or retained by ElthianLabs;
charges related to accounts terminated or suspended by us for breach of the Terms of Service, including without limitation Section 7 (Acceptable Use);
partial refunds for unused time within a current paid billing period after the standard money-back window has passed (cancellation simply prevents the next renewal);
any free product, including Elthian AI Licensing Lite, which is provided at no charge.

6. How to Request a Refund

To request a refund, send an email to billing@elthianlabs.com with the following information:

the email address associated with your ElthianLabs account;
your order number or invoice number;
the approximate date of the charge you are asking us to refund;
a brief description of the reason for your request;
any supporting information you would like us to consider.

We aim to acknowledge refund requests within two (2) business days and to make a final determination within ten (10) business days, although complex requests (such as those involving fraud investigation or third-party payment processors) may take longer.

7. How Refunds Are Issued

Approved refunds are issued to the original payment method used for the purchase. Depending on your payment provider and bank, it can take up to ten (10) business days from the date of approval for the refunded amount to appear on your statement. ElthianLabs is not responsible for processing delays caused by your payment provider or bank.

If the original payment method is no longer available (for example, an expired card or closed account), we will work with you in good faith to identify an acceptable alternative refund method, subject to anti-fraud and compliance requirements.

8. Effect of Refund

When a refund is issued for a Pro Plugin license or other paid subscription, your right to use the related paid features ends on the date the refund is processed. Your License Key may be deactivated, and signing eligibility, certificate issuance, and other paid Service features tied to that licence may be discontinued. Certificates already issued before the refund will remain in the public registry as historical records of the policy declarations they attest to, consistent with the Terms of Service and Privacy Policy.

The Lite Plugin is free and unaffected by any refund of a Pro Plugin purchase.

9. Chargebacks

If you believe a charge was made in error or in breach of this Policy, please contact us first at billing@elthianlabs.com so we can try to resolve the issue directly. Initiating a chargeback through your card issuer or payment provider without first contacting us may result in suspension or termination of your account and forfeiture of related Service features while the chargeback is investigated. We reserve all rights to contest chargebacks we believe to be unfounded, including by submitting account activity, order history, and evidence of product delivery to the payment network.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated by email to your account email address, by notice on the ElthianLabs website, or by in-Service notification, and will take effect on the date stated in the notice or, if no date is stated, thirty (30) days after the notice is given. The version in effect at the time of your purchase governs that purchase. Your continued use of the Service after the update takes effect constitutes acceptance of the updated Policy for subsequent purchases and renewals.

11. How to Contact Us

For refund requests and billing questions:

Billing contact: billing@elthianlabs.com
Support contact: support@elthianlabs.com
Postal: Elthian LLC, 8 The Green, 7971, Dover, Delaware. 19901